Unless otherwise indicated at the time of ordering or by subsequent notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select.
We will ship your purchased goods to you as soon as possible after you place your order; we typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from our warehouse.
For questions regarding the status of your order please contact Customer Service at (800) 709-7838.
| Order Value | Standard Ground |
|---|---|
| $0.00 - $49.99 | $7.99 |
| $50.00 + | Free |
All ship and delivery dates specified on our website are estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Please inspect your shipment upon arrival. Report any shipping-related damage immediately to the carrier.
Unfortunately, we cannot ship to PO Boxes.
When your order has shipped, you will receive an email confirmation that includes a tracking number you can use to check its status via the carrier. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
If for any reason you are unsatisfied with an item you have purchased from Greys Fishing, and it is undamaged, please return within 30 days for a full refund. To begin the return process, please contact Customer Service at [email protected] or by calling (800) 709-7838. Merchandise must be returned in the original carton with original packaging, accessories, and instructions. Products returned in non-salable condition may be subject to a restocking fee.
Except in cases where the return is the result of an error by Greys Fishing or the item arrives damaged or defective, original shipping charges are non-refundable. Greys Fishing will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.
Once the returned item(s) are received, a full refund will be issued.
To begin the return process, please contact Customer Service at [email protected] or by calling (800) 709-7838.