GREYS WARRANTY POLICY
We're delighted you've chosen one of our products. Please register your Greys® Fishing Product to make sure you get all the benefits of our warranty cover.
We are delighted that you have chosen a Greys® carbon/glass fibre rod. As an owner of a Greys carbon/glass fibre rod, you are entitled to take part in the Greys® Product Warranty and Repair Service. To do so, you need to register your rod within 60 days of purchase. If you have not already done so, you may register your product through the link below. You will be required to create an account when registering.
You will receive an email confirming your registration.
Once you have registered to take part in the Greys® Product Warranty and Repair Service you will be entitled for the lifetime of the product to the repair or replacement (at our discretion) of damaged, broken or defective sections of your rod in accordance with these terms.
The Greys® Product Warranty and Repair Service is in addition to and does not affect or reduce the owner’s statutory rights which cover against manufacturing faults and mis-described goods during the statutory period. Please ensure you retain proof of purchase as this will be requested upon making a claim under your statutory rights.
How much does it cost?
Rods manufactured since January 2002 are covered by our Worldwide Extended Warranty. Claims under the Greys® Product Warranty and Repair Service are currently subject to the following charges:
For rods manufactured before 2002, please contact the customer service team to find out the cost of your claim.
A handling and repair/replacement fee will be chargeable for each claim made under the Greys Product Warranty and Repair Service. For current charges see Warranty Charges in the shaded box or contact your nearest customer service department. Greys® reserves the right to change the handling fee and repair/replacement fee from time to time without notice.
Customers are requested to retain proof of purchase to aid with the claims process.
Discontinued models: We may at our discretion offer you a comparable rod from the current range, at a discounted price.
Package your product carefully in a cardboard tube or box to avoid damage in transit. We suggest sending your product using UPS or FedEx shipping.
How to make a claim:
In the event of a claim, the entire rod, or remaining pieces, should be sent to the Greys® Customer Service Department for assessment with a copy of the completed Warranty Repair/Replacement Form. If the rod has not been registered, a copy of the original proof of purchase must be included.
United States - Rod Warranty Repair/Replacement Form
Canada - Warranty Repair/Replacement Form
Canada (French) - Warranty Repair/Replacement Form
Send Greys Rods To:
Greys Customer Service Dept.
901 South Dixie Fwy
New Smyrna Beach, FL 32168
You are responsible for the shipping cost of the rod or section to the Greys® Customer Service Department. Goods covered by the Greys® Product Warranty and Repair Service will be repaired or replaced at the discretion of Greys®. We will try to match, so far as is reasonably possible, a replacement rod section to a broken section. However, there may be color/material and specification variations in the replacement sections against the original.
The Greys® Product Warranty and Repair Service does not cover lost or stolen rod(s) or rod section(s). The Greys® Product Warranty and Repair Service does not cover any associated or consequential liability due to use of the rod.
This warranty only applies to the original owner.
In the event that you have a valid claim under this service we will repair or replace the rod in accordance with these terms, but we will not be liable to you for any other loss, cost, claim or damage that you may suffer except for those losses which arise as a foreseeable consequence of us breaching these terms.
We warrant that the Product will be free from material defects in design, material and workmanship for a period of 5 years (or the period stated in the leaflet provided with your reel) from the date on which it was originally purchased. This warranty is in addition to your statutory rights in relation to products which are faulty or mis-described.
It is important that you register your Reel within 60 days of purchase on our website.
Register Your Greys Reel:
You will receive an email confirming your registration. Customers are requested to retain a proof of purchase in order to aid with the claims process.
This warranty only applies to the original owner. This warranty does not cover damage caused by misuse, lack of maintenance, negligence or normal wear and tear.
All Greys® reel warranty claims determined to be caused by non-manufacturing related failures will be subject to a service fee. The service fee for all Greys® reels is $35 per claim plus replacement parts. This fee covers the cost of labor, processing, and shipping & handling. The cost of replacement parts will be quoted by claim. Greys reserves the right to determine whether a reel can be repaired or replaced. In the event the reel cannot be repaired or replaced a current Greys® reel may be offered as a replacement.
How to claim
To claim under your warranty, send your reel (carefully packaged) along with a copy of your proof of purchase to the Greys® Customer Service Department for assessment with a copy of the completed Warranty Repair/Replacement Form. If the rod has not been registered, a copy of the original proof of purchase must be included.
United States - Greys Reel Warranty Repair/Replacement Form
Canada (French) - Greys Warranty Repair/Replacement Form
If you want to discuss your claim before you send your reel, please call the customer service team, at (888) 516-1247 and choose the appropriate menu option.
Send Greys Reels To:
Greys Customer Service Dept.
PENN Fishing Tackle Mfg Co
3028 West Hunting Park Avenue
Philadelphia, PA 19132
Mike's Reel Repair
#208-45910 Rowat Ave
Chilliwack, BC V2P0L2
Email: [email protected]
All Other Products:
Our other products are covered by a statutory 12 month warranty against manufacturing and materials defects. This warranty applies to products that have been used in the manner that was intended. It does not cover normal wear and tear, or apply to products that have been neglected, altered or abused in any way, nor to any consequential loss relating to any defect.
Making a claim:
If you’ve had a problem with one of these products less than 12 months after purchase, please return it to your place of purchase. You will require your original receipt. If purchased outside of the last 12 months please return it to us with proof of purchase and a cover note outlining the problem.
Alternatively you can call our customer service department to discuss your problem at (888) 516-1247.