Greys Warranty
We're delighted you've chosen one of our products. Please register your Greys product to make sure you get all the benefits of our warranty cover.
Rod Warranty
We are delighted that you have chosen a Greys carbon/glass fibre rod. As an owner of a Greys carbon/glass fibre rod, you are entitled to take part in the Greys Rod Warranty and Repair Service. To do so, you need to register your rod within 60 days of purchase. If you have not already done so, you may register your product through the link below. You will be required to create an account when registering.
You will receive an email confirming your registration.
Once you have registered to take part in the Greys Rod Warranty and Repair Service you will be entitled for the lifetime of the product to the repair or replacement (at our discretion) of damaged, broken or defective sections of your rod in accordance with these terms.
The Greys Rod Warranty and Repair Service is in addition to and does not affect or reduce the owner’s statutory rights which cover against manufacturing faults and mis-described goods during the statutory 12 - month period. Please ensure you retain proof of purchase as this will be requested upon making a claim under your statutory rights.
How much does it cost?
Rods manufactured since January 2002 are covered by our Worldwide Extended Warranty. Claims under the Greys Product Warranty and Repair Service are currently subject to the following charges:
$75 to cover repair/replacement, handling, administration and return postage and packing charge (per claim).
For rods manufactured before 2002, please contact the customer service team to find out the cost of your claim.
A handling and repair/replacement fee will be chargeable for each claim made under the Greys Product Warranty and Repair Service. For current charges see Warranty Charges in the shaded box or contact your nearest customer service department. Greys reserves the right to change the handling fee and repair/replacement fee from time to time without notice.
Customers are requested to retain a proof of purchase to aid with the claims process.
Discontinued models: We may at our discretion offer you a comparable rod from the current range, at a discounted price.
How to make a claim
In the event of a claim, the entire rod, or remaining pieces, should be sent to the Greys® Customer Service Department for assessment with a copy of the completed Warranty Repair/Replacement Form. If the rod has not been registered, a copy of the original proof of purchase must be included.
United States - Rod Warranty Repair/Replacement Form
Canada - Warranty Repair/Replacement Form
Canada (French) - Warranty Repair/Replacement Form
International customers, please reach out to customer service before shipping your rod/reel
All Other Products
All other Greys products are covered by a statutory 12 month warranty against manufacturing and materials defects. This warranty applies to products that have been used in the manner that was intended. It does not cover normal wear and tear, or apply to products that have been neglected, altered or abused in any way, nor to any consequential loss relating to any defect.
Further Information
You are responsible for the shipping cost of the rod or section to the Greys Customer Service Department. Goods covered by the Greys Product Warranty and Repair Service will be repaired or replaced at the discretion of Greys. We will try to match, so far as is reasonably possible, a replacement rod section to a broken section. However, there may be color/material and specification variations in the replacement sections against the original.
The Greys Product Warranty and Repair Service does not cover lost or stolen rod(s) or rod section(s). The Greys Product Warranty and Repair Service does not cover any associated or consequential liability due to use of the rod.
This warranty only applies to the original owner.
In the event that you have a valid claim under this service we will repair or replace the rod in accordance with these terms, but we will not be liable to you for any other loss, cost, claim or damage that you may suffer except for those losses which arise as a foreseeable consequence of us breaching these terms.
When replacement sections are no longer available, we may, at our discretion, offer you a comparable rod from the current range, at a discounted price.
If you have a problem with any Greys products less than 12 months after purchase, please return it to your place of purchase. You will need your original receipt. The dealer will look after your claim for you.
Alternatively, you can call our Customer Service Department for further help (800) 709-7838.